Delete your ManyStops account

You can delete your ManyStops account yourself, from any phone or computer, in about a minute.

In the app

1. Open manystops.com/app, or the ManyStops app, and sign in.
2. Open the menu at the top right and choose Manage account.
3. Under Closing your account, tap Delete my account.
4. Type DELETE and tap Delete my account again.

By email

If you cannot sign in, write to hello@manystops.com from the address on your account. We will delete it and reply when it is done.

What is deleted

• Your login, your email address and any name Google or Apple shared when you signed in.
• Your access to every group you are in.
• For a group owner, each of your groups is closed. Its name, the home address and its map position, the addresses and map positions of its stores, and every note typed into it are removed.
• In a closed group, receipt photos are deleted. Item photos are deleted too, unless the group owner chooses to keep them.
• A Plus or Teams plan paid by card or through Google Play is canceled, and the part you have not used is refunded. A plan bought through Apple has to be canceled in your iPhone's Settings first.

What is kept

The rest of a closed group's shopping data is kept in a de-identified form. That means the items, the prices paid, the trips and the order things were picked up in, with nothing left on them that names anybody. It is kept for 24 months and used to improve ManyStops for other people, and then deleted.

If you are a group member and not the owner, what you added stays in that group for the people still in it.

Records of purchases are kept for as long as tax and accounting law requires.

Our privacy policy has the full details.

Removing some data and keeping your account

You can remove an item's photo or note yourself, by opening the item in the app and editing it.

1. For anything else, write to hello@manystops.com from the address on your account.
2. Say what you would like removed. For example your item photos, your notes, your price history, or everything in your group.
3. We remove it and reply when it is done.

Data removed at your request is deleted completely. Records of purchases are kept for as long as tax and accounting law requires.